1.0 In these terms and conditions (which are referred to in this document as “these terms”), the “Customer” means the customer for whom the works are to be carried out by Emergency Plumbers Limited, and the “Company” or "we" means Emergency Plumbers Limited, or, wherever the case may be, our trading name; M.J. Harris. “Contract” means the agreement between the Customer and the company to carry out the works of which these terms form a part and (where these terms are a schedule to a signed agreement between the Customer and the company (“the Agreement”)) the Agreement, “Works” means the works described in the company estimate or any other document or email issued by the company, as may be varied by agreement in writing between the parties.

For the purposes of these terms, “in writing” includes by email and any document which is set out in a hand held device and any signature on a hand held screen shall be treated as in writing.

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  1. Emergency Plumbers Limited (we) agree to carry out the works as specified on the written quote provided. The price quoted is valid for 28 days.  We may vary/withdraw any quotation at any time before you accept. Once you have authorised the specified works, we undertake to carry out the work as described in our quotation subject to the conditions below. A quotation/invoice cannot be varied except in writing by us. We will carry out the work specified in this quotation at the price quoted but any variation or additional works requested (including variations, the necessity of which becomes apparent after work commences) will be subject to an additional charge. Any additional charges will be discussed and agreed before continuing and we reserve the right to vary the scope of works due to unforeseen circumstances.

  2. Once you have contacted us to request we carry out the work, we will provide an estimated date to carry out the work.  This shall be an indication only and time shall not be of the essence of the contract. Where it is not possible to provide a date for the work, e.g. waiting for parts, then we will contact you to confirm a date as soon as possible.

  3. Collection of non-stock items is chargeable, however: Time taken will be kept to a minimum and within reason

  4. The price quoted does not include the price of removing any dangerous or hazardous waste material such as asbestos (as required under the Landfill Regulations/Waste Electrical Equipment Regulations) found when carrying out the specified works.

  5. If you do not own the property, you confirm that you have obtained the owner’s (e.g. Landlord, Council) permission and any relevant third party (e.g. neighbour) access permission before you authorise us to start work. If the property is a listed building you may require planning permission and we will assume that you have obtained such permission and we do not accept any liability for unauthorised works.  You will be responsible for any losses, costs or damages incurred as a result of any claims made against us for repairs carried out without the necessary consent.  You are responsible for ensuring that there is an adequate gas / water / electricity / sewerage etc supply to the dwelling prior to the commencement of the work. You must let us know of anything which may present a hazard or danger to anyone carrying out work in your property.

  6. The following are not included in the quote unless specified: Repairing, replacing or clearing appliance flues ; Unforeseeable repairs due to design faults in your current system; Any improvements which are needed to your heating/plumbing system or electrical installation, including the cost of a power-flush or any work needed to bring your system/installation up to current standards;  Gaining access to your system (materials and labour) – for example, pipes or wiring buried in walls or ‘built-in’ appliances. Where we have converted a boiler from a gravity to a pressurised system, we will not accept liability for the state of any existing pipework, radiators or valves that we have not fitted, blowing or leaking under the extra pressure. All fitted furniture, carpets and floor coverings must be removed as required and you shall be responsible for their replacement when the work is completed.   If it is necessary for our engineers to do this work, we do not accept any liability for any damage. 

  7. We will take reasonable care to carry out the work without causing unnecessary damage to your property, however you accept that the work (including removing or dismantling existing fixtures and fittings) may cause damage and some redecoration may be needed.  We will fill in any holes and leave the surface level if we have had to make access to your system. However, we will not replace the original surface or construction (e.g. redecoration), unless the damage has been caused directly by our negligence.  If the original surface or construction was damaged as a result of any prior fault or structural defect with your system (e.g. a water leak) we will not replace the original surface. In some instances, such as drain unblocking you are responsible for providing access to drains at the rear of the property.  If it is necessary to drag jetting hose through the property to access drains, we will carry this out with due care and attention but will not be responsible for any damage or subsequent loss that may be caused.

  8. We provide services for domestic/private purposes only. We make no representation that the services are fit for business purposes.  We will not be liable to you for any loss of profit, or for any loss of business opportunity.

  9. Where we need to connect new equipment to your existing system (plumbing, heating, drainage or electrical etc), we will not accept liability for the cost of repairing or replacing parts which occur due to faults unless we have been negligent in not realising that such damage may occur.

  10. We will remove all redundant parts and materials from site unless you request otherwise in writing. 

  11. We shall not have any liability for any failure to perform our obligations under this quotation/invoice if prevented from doing so by causes reasonably beyond our control, , such as industrial disputes, strikes, lock-outs, fire, accidents, war or problems with the fabric of the building including the roof, or problems with goods being delivered on time by a third party.

  12. We shall not have any liability for any indirect, special or consequential loss or damage or loss of profit except for damage for death or personal injury. Should any additional work be required, as a result of such unforeseen circumstances, you will be responsible for meeting the costs of such work.

  13. Cancellation by you, of any materials purchased for use on the job are chargeable at the suppliers handling/restocking charge. Bespoke materials ordered on your behalf may not be refundable.

  14. To complete the specified works as quickly as possible, we may need to use sub-contractors and we will ensure high standards of work are provided. 

  15. We offer a standard 90-day guarantee on the parts/materials we fit.  Any drains we unblock are guaranteed for 7 days. Our guarantee will not apply where faults are caused wholly or in part by your (or any other person’s) misuse or neglect of those goods and or materials. 

  16. Payment is due on completion of the specified work. You are not entitled to withhold more than a proportionate amount of the sum due for any alleged minor defect.  

Emergency Plumbers Ltd.  Ref No 6906747.   VAT Reg No 935490701.  

Terms & Conditions