We will provide you with a written quote as soon as possible after we have arrived at your home for you to review and agree and before we start any chargeable work. This paperwork will also contain information on your cancellation rights.
Our quotes are fully inclusive of labour, parts and VAT (at 20%).
We will not pressure you into accepting our quote. If you do not wish us to go ahead, we will leave immediately – no hard feelings!
If you call us out to look at a complex problem such as a broken-down boiler, a gas leak, a water leak or electrical fault we may need to charge you for the time taken to diagnose/trace the fault or leak. We will give you a quote for you to review and agree before we commence this chargeable work.
We offer a 5% discount to the over 65s, this will be applied to your final
If you have used us in the past, we offer a 5% Returning Customers discount. Both discounts, if applicable, will be applied to your final bill.
Emergency Plumbers Limited is a Welsh family business that has been trading out of South Wales for the last nine years. We employ qualified experts who can deal with your plumbing, heating, drainage, electrical and bathroom repairs, maintenance and installations.
At Emergency Plumbers Limited (and our trading name; M.J.Harris) our customers are our No 1 priority. From major leaks to dripping taps, from blocked drains to broken down boilers, we understand how stressful these situations can be and pride ourselves on delivering a reactive and reliable domestic repair service.
Our office team will take your call and ensure that one of our team of experienced gas engineers, electricians or drainage specialists are with you as soon as possible to fit in with your busy home life.
When visiting your home our workforce will be polite, reliable and professional. We will carry out the work as efficiently as possible, leaving your home with the job unfinished only if absolutely necessary, for example to obtain additional parts.
If a time frame for the work has not been agreed upfront, we will carry out the work in a reasonable time.
However we understand that not everything runs smoothly. If you have a problem, feel free to raise it with our engineer when they are in your home and they will try to resolve the issue immediately. If you feel uncomfortable discussing the matter with our engineer whilst they are still in your home, or the issue only comes to light after they have left, please call our office team on 0800 417 4511
If the work is not carried out with reasonable care and skill, we will repeat the work or try to fix the problem. If the problem is still not fixed, your engineer will refer the matter to the office and you will be entitled to some or all of your money back.
After you have talked through with the office a plan of action will be suggested to resolve the complaint. If this course of action is acceptable then this will happen as soon as possible. If the suggested plan of action is not acceptable to you then the matter will be referred to one of the directors who will review the whole situation and, contact you directly and if feasible, they will suggest an alternative plan of action. The details of what is suggested will be confirmed in writing for you to review. If the matter cannot be resolved at this stage then you are free to refer the issue to the Consumer Ombudsman.